﻿<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-us" lang="en-us" >
<head>
  <base  />
  <meta http-equiv="content-type" content="text/html; charset=utf-8" />
  <meta name="robots" content="index, follow" />
  <meta name="keywords" content="ITS Technologies, offshore outsourcing, software development, application development" />
  <meta name="title" content="A logistics company increases its sales capability through IT technology innovation" />
  <meta name="description" content="ITS is a technology solutions provider that is committed to adding immediate and long-term value to our clients' businesses." />
  <meta name="generator" content="" />
  <title>ITS - Outsourced Software Development and Services - A logistics company increases its sales capability through IT technology innovation</title>

  <link href="../../../../favicon.ico" rel="shortcut icon" type="image/x-icon" />
  <link rel="stylesheet" href="../../../../templates/socialbug/html/mod_jflanguageselection/mod_jflanguageselection.css" type="text/css" />
  <script type="text/javascript" src="../../../../media/system/js/mootools.js"></script>
  <script type="text/javascript" src="../../../../media/system/js/caption.js"></script>

<!--<link rel="shortcut icon" href="/images/favicon.ico" />-->
<link href="../../../../templates/socialbug/css/template_css.css" rel="stylesheet" type="text/css" />
<script type="text/javascript" src="../../../../templates/socialbug/src/mootools.v1.1.js"></script>
<script type="text/javascript" src="../../../../templates/socialbug/src/sve.js"></script>
<script type="text/javascript" src="../../../../highslide/highslide-with-gallery.js"></script>
<link rel="stylesheet" type="text/css" href="../../../../highslide/highslide.css" />
<script type="text/javascript">
	hs.graphicsDir = '../../../../highslide/graphics/default.htm';
	hs.align = 'center';
	hs.transitions = ['expand', 'crossfade'];
	//hs.outlineType = 'glossy-dark';
	hs.wrapperClassName = 'borderless';
	hs.fadeInOut = true;
	hs.dimmingOpacity = 0.75;

	// Add the controlbar
	if (hs.addSlideshow) hs.addSlideshow({
		//slideshowGroup: 'group1',
		interval: 5000,
		repeat: false,
		useControls: false,
		fixedControls: 'fit',
		overlayOptions: {
			opacity: .6,
			position: 'bottom center',
			hideOnMouseOut: true
		}
	});
</script>
<!--[if lte IE 7]>
<script type="text/javascript" src="../../../templates/socialbug/src/ie2.js"></script><![endif]-->
<!--[if lte IE 6]>
<style type="text/css">
img,li,#search,#logo{
	behavior: url('../../../templates/socialbug/css/iepngfix.htc');
}
#images_slide img{
	behavior:none;
}
#search .inputbox{
margin-top:0px;

}
</style>
<![endif]-->
</head>
<!-- ODVAJANJE ZAREZOM -->
<body>
<div id="hdbg">
  <div id="topwrap">
    <!-- topwrap-->
    <!-- start header-->
    <div id="header">
      <div id="headrer">
        <!--add by jim-->
        <div id="logo"><a href="../../../default.htm" title="Information Technology & Services"><span>Information Technology & Services</span></a></div>
        <div class="topSidebar">
          <div class="searchBar">
            
<form action="index.php"  method="post" class="search">
	
	<label for="mod_search_searchword">
			</label>
	
	<input name="searchword" id="mod_search_searchword" maxlength="60" class="inputbox" type="text" size="12" value="search..."  onblur="if(this.value=='') this.value='search...';" onfocus="if(this.value=='search...') this.value='';" /><input type="submit" value="" class="button"/>	<input type="hidden" name="option" value="com_search" />
	<input type="hidden" name="task"   value="search" />
</form>

          </div>
		  <!--language-->
		  <div class="lang">
		 		 <div class="langSelect"><span>English</span><div class="clear"></div></div><!--Joom!fish V2.0 (RC)-->
<!-- &copy; 2003-2008 Think Network, released under the GPL. -->
<!-- More information: at http://www.joomfish.net -->
          </div>
		  <!--end  language-->
		   <div class="login">
		  	<a href="../../component/user/login.htm">Sign in</a> &nbsp;		  </div>
        </div>
      </div>
    </div>
    <!-- end header-->
  </div>
  <!-- end topwrap-->
  <!-- suckerfish-->
  <div id="globalnav" style="font-size:12px;">
    <div style="font-size:12px;margin:0 auto; text-align:center; ">
      <div id="navigacija">
        <ul class="nav" id="horiznav">
<li><span class="top"><a href="../../home">Home</a></span></li>
<li><span class="topdaddy"><a class="topdaddy" href="../../solutions/by-business-requirements">Solutions</a></span><ul>
<li><span class="top"><a class="daddy" href="../../solutions/by-business-requirements"> By Business Requirements</a></span><ul>
<li><span class="top"><a href="../../solutions/by-business-requirements/e-commerce.htm">E-Commerce</a></span></li>
<li><span class="top"><a href="../../solutions/by-business-requirements/social-networking.htm">Social Networking</a></span></li>
<li><span class="top"><a href="../../solutions/by-business-requirements/enterprise-open-source-solutions.htm">Enterprise Open Source Solutions</a></span></li>
<li><span class="top"><a href="../../solutions/by-business-requirements/localization.htm">Localization</a></span></li>
<li><span class="top"><a href="../../solutions/by-business-requirements/business-processworkflow.htm">Business Process / Workflow</a></span></li><li class="lastbar"></li>
</ul></li>
<li><span class="top"><a class="daddy" href="../../solutions/by-industry"> By Industry</a></span><ul>
<li><span class="top"><a href="../../solutions/by-industry/finance.htm">Finance</a></span></li>
<li><span class="top"><a href="../../solutions/by-industry/retail.htm">Retail</a></span></li>
<li><span class="top"><a href="../../solutions/by-industry/logistics.htm">Logistics</a></span></li><li class="lastbar"></li>
</ul></li><li class="lastbar"></li>
</ul></li>
<li><span class="topdaddy"><a class="topdaddy" href="../../services">Services</a></span><ul>
<li><span class="top"><a href="../../services/overview.htm">Overview</a></span></li>
<li><span class="top"><a href="../../services/application-development-and-migration.htm">Application Development and Migration</a></span></li>
<li><span class="top"><a href="../../services/application-maintenance.htm">Application Maintenance</a></span></li>
<li><span class="top"><a href="../../services/applicaton-testing.htm">Application Testing</a></span></li>
<li><span class="top"><a href="../../services/application-enhancement.htm">Application Enhancement</a></span></li>
<li><span class="top"><a href="../../services/flexible-teaming.htm">Flexible Teaming</a></span></li>
<li><span class="top"><a href="../../services/ipad-development.htm">iPad Development</a></span></li>
<li><span class="top"><a href="../../services/mobile-applications.htm">Mobile Applications</a></span></li>
<li><span class="top"><a href="../../services/enhanced-web-presence.htm">Enhanced Web Presence</a></span></li>
<li><span class="top"><a href="../../services/digital-design.htm">Digital Design</a></span></li>
<li><span class="top"><a href="../../services/virtualization.htm">Virtualization</a></span></li>
<li><span class="top"><a href="../../services/embedded-development.htm">Embedded Development</a></span></li><li class="lastbar"></li>
</ul></li><li class="active"><span class="topdaddy"><a class="topdaddy" href="a-logistics-company-increases-its-sales-capability-through-it-technology-innovation.htm">Resource Center</a></span><ul>
<li><span class="top"><a class="daddy" href="../case"> Case Studies</a></span><ul><li class="active"><span class="top"><a href="a-logistics-company-increases-its-sales-capability-through-it-technology-innovation.htm">Logistics Company uses iPad to Increase Sales Capability</a></span></li>
<li><span class="top"><a href="cold-chain-product-development.htm">Cold Chain Product Development</a></span></li>
<li><span class="top"><a href="expanding-insurance-services-to-new-markets.htm">Expanding Insurance Services to New Markets</a></span></li>
<li><span class="top"><a href="integrated-travel-booking-and-management.htm">Integrated Travel Booking and Management</a></span></li>
<li><span class="top"><a href="outsourced-software-development-and-support.htm">Outsourced Software Development and Support</a></span></li>
<li><span class="top"><a href="fmcg-sales-and-marketing-management-.htm">FMCG Sales and Marketing Management</a></span></li>
<li><span class="top"><a href="amway.htm">Amway – Workflow Integration and Collaboration Platform</a></span></li><li class="lastbar"></li>
</ul></li>
<li><span class="top"><a href="../white-paper">White Paper</a></span></li>
<li><span class="top"><a href="../insight">Insight</a></span></li><li class="lastbar"></li>
</ul></li>
<li><span class="topdaddy"><a class="topdaddy" href="../../contact">Contact</a></span><ul>
<li><span class="top"><a href="../../contact/contact">Contact US</a></span></li><li class="lastbar"></li>
</ul></li>
<li><span class="topdaddy"><a class="topdaddy" href="../../company">Company</a></span><ul>
<li><span class="top"><a href="../../company/about.htm">About</a></span></li>
<li><span class="top"><a href="../../company/leadership.htm">Leadership</a></span></li>
<li><span class="top"><a href="../../company/partners.htm">Partners</a></span></li>
<li><span class="top"><a href="../../company/clients.htm">Clients</a></span></li>
<li><span class="top"><a href="../../company/excellence.htm">Excellence</a></span></li>
<li><span class="top"><a href="../../company/#">News</a></span></li><li class="lastbar"></li>
</ul></li>
<li><span class="topdaddy"><a class="topdaddy" href="../../careers">Careers</a></span><ul>
<li><span class="top"><a href="../../careers/careersat-its.htm">Careers at ITS</a></span></li>
<li><span class="top"><a href="../../careers/peoples.htm">Our People</a></span></li>
<li><span class="top"><a href="../../careers/growth.htm">Growth</a></span></li>
<li><span class="top"><a href="../../careers/its-top5.htm">ITS Top 5</a></span></li>
<li><span class="top"><a href="../../careers/jobs">Job Openings</a></span></li><li class="lastbar"></li>
</ul></li><li class="lastbar"></li>
</ul>      </div>
    </div>
  </div>
  <!-- end suckerfish-->
  <!--pathway-->
  <div id="pathway" >
    <div id="path">
      <div id="path1">
	  	
<span class="breadcrumbs pathway">
<a href="../../../default.htm" class="pathway">Home</a> <img src="../../../images/M_images/arrow.png" alt=""  /> <a href="a-logistics-company-increases-its-sales-capability-through-it-technology-innovation.htm" class="pathway">Resource Center</a> <img src="../../../images/M_images/arrow.png" alt=""  /> <a href="../case" class="pathway">Case Studies</a> <img src="../../../images/M_images/arrow.png" alt=""  /> Logistics Company uses iPad to Increase Sales Capability</span>

	  </div>
      <div id="tools">
	  		  </div>
   </div>
  </div>
  <!--end pathway-->
  
  <div id="kontejner-w">
    <div  id="prazno-0">
      <div id="sjena1">
        <div id="centar-w">
          <div id="sjena-w">
            <div id="wrap">
              <div id="insidewrap">
                <div id="mainbody">
                  <div id="content">
                    <div class="inside">
                      
<div id="page">

<div style="text-align: center;">
    <img src="../../../../images/stories/web/logistics-company-increases.png" /></div><p>&nbsp;</p><h3>Crown Relocations: A global relocations company increases its sales capability</h3><p><b>Overview</b><br />Crown Relocations is part of the Crown Worldwide Group – a leader in global mobility, relocation services, information management and high value logistics.<br /><br />Crown lacked an effective survey tool to equip its frontline sales team. <br /><br />Crown partnered ITS to develop an innovative tool for the iPad. This user friendly tool enables Crown sales consultants to effortlessly survey the household contents of an individual or family who is planning to move. <br /><br />The tool allows the consultant to collect more accurate information and spend more time interacting with the customer.<br /><br /><b>Business Objectives</b><br />Crown wanted to provide better customers service through this innovation. <br /><br />The system had to meet the following requirements:<br /></p><ul><li>Reflect Crown’s commitment to high quality and professionalism.</li><li>Introduce process efficiencies and reduce paper use.</li><li>As Crown serves customers from more than 250 locations in 55 countries, the application must be customizable to meet the varying demands of different locations.</li><li>Leverage the multimedia capabilities of the iPad to showcase content that assists in the sales process including sales presentations, brochures and videos.</li><li>Integrate seamlessly with Crown’s core relocation application.</li><li>Meet security requirements. </li></ul><p><br /><b>Solutions</b><br />ITS worked with Crown to define this project with multiple phases and deliverables to ensure that the system went live on time and that new requirements could be continuously incorporated into the system.<br /><br />ITS used its proprietary Project Management Tool (PMT), which provided excellent client/vendor collaboration and transparency into current project status. This was especially helpful because the project was required to be implemented within a tight timeframe.<br /><br />ITS is also responsible for developing and maintaining Crown’s relocation applications and therefore has a clear understanding of the business which enabled the ITS project team to define a very clear architecture for the integration of the iPad system and the core system using a secure encrypted data transfer protocol.<br /><br />User friendliness is one of the key elements of the project’s success and ITS appointed experienced UI experts to collaborate with Crown employees and understand their usability requirements. These requirements were incorporated into the workflows and page layout designs.<br />&nbsp;<br />Features:<br /></p><ul><li>A password-protected login and 24/7 access to data.</li><li>iPad native controls and HTML controls are integrated together in the system to provide the best user experience.</li><li>A standardized XML data transfer format has been used for the data transfer between the iPad client Java-based server component. Encryption techniques have been used to meet Crown’s security requirements.</li><li>Flexible data structure definitions have been implemented in the iPad client to ensure the system can cater to special requirements, such as allowing sales consultants to add an urgent survey task even if the iPad is unable to access the core system at the time.</li><li>The survey system can be customizable to meet the varying demands of different locations.</li></ul><p><br /><b>Results</b><br />The new iPad application allows Crown sales consultants to effortlessly survey the contents of a move. Its ease of use allows consultants to collect more accurate information and spend more time interacting with the customer. This has led to increase in the rate of conversions of prospects to customers. <br /><br />With easy and secure integration into business environments and a robust platform, Crown sales consultants can collaborate with colleagues, deliver and display presentations, and access, create and share business information.<br /><br />With our solution, Crown is able to track key business metrics, read and edit survey information remotely, review and manage sales proposals, organize survey plans. The system seamlessly integrates with Crown’s core relocation application to wirelessly synchronize survey appointments and survey results.<br /><br /><b>&nbsp;<i>“Crown engaged ITS to create an iPad application for our front line sales team. The results were a high quality, user friendly tool that exceeded our expectations and was delivered incredibly quickly."<br /><br /></i></b></p><div align="right">Chris Davis-Pipe<br />Group Vice President, IT<br />Crown Worldwide Group<b><br /></b></div><p><b>&nbsp;</b></p>

<p class="buttonheading">
		<img src="../../../templates/socialbug/images/trans.gif" alt="Attention: open in a new window." />
	<a href="a-logistics-company-increases-its-sales-capability-through-it-technology-innovation.htm@tmpl=component&print=1&page=" title="Print this page" onclick="window.open(this.href,'win2','status=no,toolbar=no,scrollbars=yes,titlebar=no,menubar=no,resizable=yes,width=640,height=480,directories=no,location=no'); return false;" rel="nofollow"><img src="../../../templates/socialbug/images/printButton.png" alt="Print"  /> Print this page&nbsp;|</a><a href="../../component/mailto/@tmpl=component&link=aHR0cDovL3d3dy5iYW1ib29uZXR3b3Jrcy5jb20vZW4vcmVzb3VyY2UtY2VudGVyL2Nhc2U_253D" title="E-mail this page" onclick="window.open(this.href,'win2','width=400,height=350,menubar=yes,resizable=yes'); return false;"> <img src="../../../templates/socialbug/images/emailButton.png" alt="E-mail"  /> E-mail this page</a></p>

</div>
                    </div>
                  </div>
                                    <div id="left">
                    <div class="inside">
                      <!-- keep mods of edges-->
                      		<div class="moduletable_menu"  >
							<h3>Main Menu</h3>						<ul class="menu"><li class="item1" style="display:none"><a href="../../../default.htm"><span>Home</span></a></li><li class="parent item121" style="display:none"><a href="../../solutions/by-business-requirements"><span>Solutions</span></a></li><li class="parent item92" style="display:none"><a href="../../services"><span>Services</span></a></li><li class="parent active item162"><a href="a-logistics-company-increases-its-sales-capability-through-it-technology-innovation.htm"><span>Resource Center</span></a><ul><li class="parent active item91"><a href="../case"><span>Case Studies</span></a><ul><li id="current" class="active item161"><a href="a-logistics-company-increases-its-sales-capability-through-it-technology-innovation.htm"><span>Logistics Company uses iPad to Increase Sales Capability</span></a></li><li class="item113"><a href="cold-chain-product-development.htm"><span>Cold Chain Product Development</span></a></li><li class="item114"><a href="expanding-insurance-services-to-new-markets.htm"><span>Expanding Insurance Services to New Markets</span></a></li><li class="item117"><a href="integrated-travel-booking-and-management.htm"><span>Integrated Travel Booking and Management</span></a></li><li class="item157"><a href="outsourced-software-development-and-support.htm"><span>Outsourced Software Development and Support</span></a></li><li class="item159"><a href="fmcg-sales-and-marketing-management-.htm"><span>FMCG Sales and Marketing Management</span></a></li><li class="item165"><a href="amway.htm"><span>Amway – Workflow Integration and Collaboration Platform</span></a></li></ul></li><li class="item164"><a href="../white-paper"><span>White Paper</span></a></li><li class="item166"><a href="../insight"><span>Insight</span></a></li></ul></li><li class="parent item2" style="display:none"><a href="../../contact"><span>Contact</span></a></li><li class="parent item77" style="display:none"><a href="../../company"><span>Company</span></a></li><li class="parent item78" style="display:none"><a href="../../careers"><span>Careers</span></a></li></ul>		</div>
			<div class="moduletablelinks"  >
							<h3>Quick Access</h3>						<p>- <a mce_href="../../contact/contact/116.htm" href="/en/contact/contact/116.htm">Email</a></p>- <a mce_href="../../contact/71" href="/en/contact/71">Subscribe to Mailing List </a>		</div>
	
                      <!-- end inside-->
                    </div>
                    <!-- end modsl-->
                  </div>
                  <!-- end left side-->
                                  </div>
                <!--end of main-body-->
                <!-- right side always stand alone-->
                                <div id="right">
                  <div class="inside">
                    <!-- keep mods of edges-->
                    		<div class="moduletable"  >
						<div class="module"><div class="moduleHead">  <h3>Contact ITS<br></h3></div><div class="clumn2"> <b>US office, USA</b><br><p>Tel: 1-800-240-1111</p><a mce_href="../../contact/contact" href="/en/contact/contact">More Information </a></div><div class="moduleFoot">  <div class="moduleFootLeftCor"></div></div></div>		</div>
			<div class="moduletablelinks"  >
						<div class="module">        				<div class="moduleHead">          				<h3>ITS Design<br></h3>        				</div>        				<div class="clumn2"><p>ITS has a wholly-owned and distinct design company that provides high-end design services ranging from Brand Strategy to Delivery in Web, Print, Outdoor Media, and Product Packaging. </p><p><a mce_href="../../../../www.ITSdesign.com.cn/default.htm" target="_blank" href="http://www.its-tx.us">Visit ITS Design website &gt;&gt;</a></p></div>        				<div class="moduleFoot">          				<div class="moduleFootLeftCor"></div>        				</div>      				</div>		</div>
	
                  </div>
                  <!-- end of inside -->
                </div>
                <!-- end right side-->
                                <div id="clr"></div>
              </div>
              <!-- end of insidewrap-->
            </div>
            <!--end of wrap-->
          </div>
          <!-- end centar-->
        </div>
      </div>
    </div>
  </div>
  
  <div id="footer">
  	﻿<p> <a href="../../company/about.htm">About</a> - <a href="../../contact/contact">Contact</a> - <a href="../../careers/jobs">Job Openings</a> - <a href="../../component/xmap/@sitemap=1" mce_href="/en/component/xmap/?sitemap=1">Site Map</a> - <a href="../../contact/71" mce_href="/en/contact/71">Feeds</a><br>
 
 © 2012 Information Technology & Services. All rights reserved</p>
  </div>
  
</div>
<!--Start New Google-analytics-->
<!--ipt type="text/javascript">
var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");
document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
</scri-->
<!--ipt type="text/javascript">
try {
var pageTracker = _gat._getTracker("UA-9726774-1");
pageTracker._trackPageview();
} catch(err) {}</scri-->
<!--End New Google-analytics-->
</body>
</html>